Refund policy

Return & Refund Policy

At Noor Al Haya, we carefully check every order before dispatch to ensure you receive your products in perfect condition.

Returns & Exchanges

Due to the hygienic nature of our products, hijabs, hijab accessories, inner caps, niqabs and other personal-use items are generally non-returnable or non-exchangeable.

However, if you receive:

• A damaged product
• A defective product
• A wrong product
• A missing item from your order

please contact us within 48 hours of delivery at [your email/WhatsApp number].

For damaged or incorrect orders, please provide clear photographs/videos of the package and product. We may request an unboxing video to verify the issue.

Refunds

If your return/refund request is approved, the refund will be processed to your original payment method or as store credit, depending on the circumstances.

Refund processing may take 5–7 business days after approval.

Important

• Products must be unused and in their original condition.
• Items that have been worn, washed, altered, stained or damaged after delivery will not be eligible for a return or refund.
• Shipping charges are generally non-refundable.
• Orders that are refused or returned because the customer was unavailable, provided an incorrect address/phone number, or otherwise could not accept delivery may not qualify for a refund of shipping charges.

For any concerns regarding your order, please contact us at nooralhaya.hijabi22@gmail.com